University Hospital and Clinics have come a long way in the past year. They’ve expanded, added beds, and re-instated their orthopedic and pediatric departments. But, they’ve also drastically cut down their emergency room wait times by 49%.
In June 2013, the average ER wait time was 155.5 minutes compared to 79 minutes in June 2014.
“It’s the amount of teamwork we’ve had with our staff and physicians that we’ve been able to make changes like we have in a really short period of time,” said UHC CEO, Jared Stark.
Stark came on board last summer and says they’ve beefed up their intake staff. They have acute ER care and a walk-in clinic fast track, weeding out non-emergencies.
Their daily patient volume has increased from 110 patients per day to 116 patients per day. And the “Left without Being Seen” rate went down from 16.5% to 6.4%.
Lafayette’s use of fiber optics has also allowed them to take advantage of new technology, like Electronic Medical Records. Stark says EMR’s have made a major impact, cutting down on repeat tests, which often drive up costs and wait times.
“(With EMR) our physicians have more access to readily available information on a patient,” said Stark. “So, they can look up a previous lab result or look up a previous x-ray.”