Better Business Bureau Serving Acadiana is alerting residents it has recently received numerous calls concerning phone calls and text messages designed to scam residents out of credit card and Personal Identification Numbers (PINs).
In the latest version of this scam, several callers reported to BBB they received phone calls claiming to be from Chase Bank informing them their immediate attention was needed and to “press 1” on their phone for the ‘security department”.
The automated robo-call informed them their debit or credit card were “blocked” and they needed to confirm the credit card number and pin number to clear up a discrepancy.
Often, these messages will imply or state there will be negative consequences if you don’t respond. This is an attempt to scare consumers into providing personal or account information. The ultimate goal of the scam is to steal credit card and personal information to be used for identity theft.
The BBB offers the following tips to avoid identity theft through text or phone scams:
- Start with Trust®. Contact BBB if you receive a suspicious call or text asking for banking information.
- Do not respond to any calls or messages threatening to suspend or close an account. Always check with your bank directly by looking up the number of a local branch or call the number on the back of the card.
- Protect your banking information. Never give account numbers or PINs for a credit/debit card over the phone unless you call or go to the bank.
- Tear up or shred unwanted receipts, credit offers, account statements, expired cards, etc., to prevent dumpster divers from stealing your personal information.
- Store personal information, including bank statements, in a safe place. Don’t leave it lying around.
- Don’t respond to unsolicited requests for personal information in the mail, over the phone or online.
- Check your credit report once a year. Check it more frequently if you suspect someone has gotten access to your account information.