Capital One apologizes after customers report widespread double charges

FILE- This Friday, May 11, 2012, file photo, shows a Capital One Bank office, in New York. Capital One Financial Corporation reports financial results Tuesday, Jan. 24, 2017. (AP Photo/Mark Lennihan, File)

UPDATE: Capital one said on January 4, that they have resolved the issue.

A spokesperson said the problem was not due to an external issue such as a hack.

(WFLA) – A glitch is reportedly causing Capitol One users to be double-charged for recent transactions, tying up money and in some cases making account holders’ debit cards unusable.

Capital One took to Twitter to address the issue on Wednesday, saying that it is aware of the glitch and working on a fix.

We apologize that some Customers are seeing duplicate debit card transactions & experiencing long phone hold times. All hands are on deck working on a fix & Customers won’t be responsible for any fees due to this issue. For updates, login online or via the mobile app.

Some customers reported missing hundreds, if not thousands of dollars from their accounts.

 

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